Acacia Ridge

Working with a national freight and logistics company our brief was to transform an existing office space into an integrated logistics control centre and a national call centre.

The initial workplace strategy engagement was the key to the successful transformation of this workplace. Understanding the dynamics of the individual teams, their different operational needs and the differing ways in which the team leaders needed to interact and communicate underpinned the design of this project.

As call centres can be quite noisy at times, keeping the noise egress between teams while maintaining connectivity was a major concern. Using a combination of acoustic partitions and glass allowed us to maintain a visual connection between the teams and minimise the noise transfer. Through the clever us of different floor finishes, wall graphics and additional doors that can be opened we were able to visually tie the 2 team environments to each other and create a one team feel.

Using the furniture meeting pods provides the perfect environment for any staff to make and take personal or private phone calls as well as quick feedback sessions with individuals while also affording space for the more structured quarterly feedback sessions with the team.

Integration of the electrical and communications infrastructure was paramount to the successful operation of the facility on completion. Coordination of the communications infrastructure and the large number of display and security monitors underpinned the design from the initial concept. The layout complimented the sight lines from each work point to each of the communal monitors and allowed seamless reticulation of the substantial amount of cabling required.

The high traffic through a call centre that runs 24/7 dictated a high quality of material selection and a high quality of construction. The close working relationship between the designers and our construction team refined the materials and method of installation to ensure that this call centre will continue to operate seamlessly for years to come.